Policy Overview

Refund & Cancellation Policy

Customers may cancel a payment request without penalty before remittance. The $4.99 transaction fee is non-refundable once payment is processed. Duplicate payment refunds are processed within 3-5 business days.

Our Commitment

Understanding Our Policy

Customers may cancel a payment request without penalty at any time before the payment is batched and remitted to the utility provider. Once funds are transmitted, the transaction is considered final.

The flat $4.99 transaction fee is non-refundable once your bill payment has been successfully processed and sent. Refunds for duplicate payments or system errors will be processed within 3 to 5 business days.

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Need Assistance?

Our support team is available to help evaluate your refund eligibility and resolve any payment inquiries.